Battery Network Management Associate
Location: Ghana
Employment Type: Full-time
Line Manager: Manager, Network Management
Department: Operations
ABOUT KOFA
Kofa is driving Africa’s green energy transformation. We are building an intelligent, technology-driven battery-swapping network that delivers clean, affordable, and reliable power to riders, households, and businesses. Our Swap & Go stations and smart batteries are redefining how energy is accessed, managed, and scaled across the continent. As we expand our network across Ghana, Kenya, and beyond, we are looking for a Battery Network Management Associate to join our operations team. This role is central to ensuring that our growing battery network remains reliable, efficient, and customer-focused while supporting the development of AI-driven automation and next-generation energy solutions.
KEY RESPONSIBILITIES
Network Operations Management
Operate and oversee Kofa’s Network Operations Centre (NOC) to support 24/7 (shift-schedule) real-time network decision-making.
Monitor and optimize the performance of battery swap stations to maximize availability, reliability, and customer satisfaction.
Coordinate with field associates and engineers to troubleshoot and prevent faults, ensuring safety and continuity of operations.
Respond rapidly to operational events and alarms, initiating corrective action and safety protocols where necessary.
Data-Driven Optimization
Conduct advanced analysis to identify efficiency improvements and operational risks.
Collaborate with Product, Engineering, and Data Science teams to integrate automation and AI into NOC workflows.
Produce actionable insights through structured reporting (daily, weekly, and quarterly) to guide network optimization and executive decision-making.
Risk and Capacity Management
Implement strategies to balance customer experience, operational resilience, and commercial efficiency.
Forecast and manage network demand, and recommend data-driven interventions.
Support cost control initiatives while ensuring Service Level Agreements (SLAs) are consistently met.
Customer-Centric Operations
Ensure every interaction with Kofa’s network is seamless, safe, and reliable.
Optimize battery allocation and dispatch across the network at the lowest possible cost without compromising service quality.
Collaborate cross-functionally with Sales, Marketing, and Finance to translate operational insights into customer value and business growth.
Emergency Response Coordination
Act as the first line of response for triggering emergency protocols, coordinating evacuations, and liaising with emergency services.
KEY REQUIREMENTS
Educational Background
Bachelor’s degree in Engineering, Mathematics, Computer Science, or related field from a leading institution.
Professional Experience
3+ years’ experience in high-intensity operational environments such as a Network Operations Centre, trading desk, logistics control centre, or equivalent.
Demonstrated ability to make data-driven commercial decisions under pressure.
Technical Skills
Strong analytical and problem-solving abilities, with advanced proficiency in Excel.
Experience with SQL, Python, or other programming languages is highly desirable.
Familiarity with data science techniques, BI platforms, and statistical analysis is an advantage.
Personal Attributes
Detail-oriented with strong organizational skills.
Adaptable, driven, and capable of thriving in a fast-paced, dynamic environment.
Effective communicator with leadership potential and a collaborative mindset.
WHY JOIN US?
Shape the future of clean mobility and energy in Africa.
Work with a mission-driven, cross-functional team at the intersection of energy, mobility, and AI.
Exposure to cutting-edge technologies in IoT, data platforms, and AI-enabled operations.
Career growth opportunities as Kofa scales across Africa.
Competitive compensation package with benefits.