Kofa is seeking an experienced and proactive Field Operations Lead to oversee and optimize our battery network and swap station operations. This role requires a strong leader who can build and manage a high-performing team of field associates and dispatch riders, drive operational excellence, and ensure that reliable data reporting supports decision-making across the company. You will play a pivotal role in identifying and implementing process improvements, ensuring compliance with health and safety standards, and delivering a seamless customer experience.
Lead, mentor, and grow a team of field associates and dispatch riders, ensuring alignment with company goals and operational standards.
Set clear objectives, assign responsibilities, and track progress to ensure timely and high-quality execution.
Conduct regular performance reviews, provide coaching, and create development plans for team members.
Foster a culture of accountability, collaboration, and continuous improvement across the team.
Oversee daily field operations, including swap station maintenance, battery logistics, and rider dispatch activities.
Ensure dispatch riders execute battery movements and customer deliveries efficiently, safely, and on schedule.
Coordinate with EPC (Engineering, Procurement, and Construction) and O&M (Operations and Maintenance) providers for station installations and maintenance.
Act as the primary liaison for O&M providers, contractors, and other external partners.
Collaborate with Network Management, Sales, and Marketing to plan rollout of swap stations and meet deployment targets.
Identify gaps and inefficiencies in workflows involving field associates and dispatch riders, introducing improvements to increase speed, safety, and reliability.
Standardize operational processes for station servicing, battery movements, and field reporting to ensure consistency and scalability.
Track and analyze KPIs such as station uptime, incident resolution time, dispatch efficiency, and battery turnaround speed.
Partner with R&D and engineering teams to support equipment testing and technology rollouts.
Establish structured reporting routines, including daily, weekly, and monthly dashboards covering field activities, dispatch performance, and incident trends.
Provide frequent, data-driven insights on operational performance, station uptime, team productivity, and customer service levels.
Ensure accurate documentation of tasks, incidents, risks, resolutions, and preventive measures.
Share timely operational reports with leadership to support decision-making and resource planning.
Respond quickly to network and customer issues, coordinating with NOC, Sales, and Engineering as needed.
Ensure Health & Safety standards are consistently implemented and monitored across all field operations, especially rider dispatch and battery handling.
Lead root-cause analysis of incidents and drive preventive measures.
Participate in on-call rotations, including nights and weekends, to address urgent needs.
Education
Bachelor’s degree in Operations Management, Engineering, Business Administration, or related field (or equivalent experience).
Experience
Proven track record in field operations, logistics, or technical service delivery.
Demonstrated experience managing and developing teams, including dispatch riders or logistics field staff.
Familiarity with EPC, O&M providers, or energy/network operations is highly desirable.
Skills
Strong leadership and people management skills with ability to supervise field associates and dispatch riders.
Data-driven mindset with ability to produce actionable reports and insights.
Effective problem-solving and decision-making under pressure.
Excellent communication and cross-functional collaboration skills.
Proficiency in Microsoft Office Suite, reporting tools, and project management software.
Strong understanding of Health & Safety regulations and field best practices.
Ability to ride a motorcycle is an advantage, given the field nature of the role.
Other Requirements
Willingness to travel frequently to field locations.
Flexibility to participate in on-call rotations, including nights and weekends.
Valid driver’s license and reliable transportation (if applicable).
Kofa is committed to building a diverse and inclusive workforce. We strongly encourage applications from women and individuals from underrepresented groups who are passionate about advancing clean energy access.